Privacy Policy

1. Introduction

Welcome to SoftBillsHub. We are committed to protecting your privacy and ensuring that your personal information is handled securely and responsibly. This Privacy Policy explains how we collect, use, store, and protect your information when you use our website, mobile application, and services.

2. Information We Collect

We may collect the following information from users:

• Full name
• Email address
• Phone number
• Account login credentials
• Transaction and order history
• Wallet and payment information
• Device information and browser details
• IP address and usage data

3. How We Use Your Information

We use the information we collect to:

• Create and manage user accounts
• Process transactions and payments
• Deliver purchased services
• Provide customer support
• Prevent fraud and unauthorized activities
• Improve platform functionality and user experience
• Comply with legal and regulatory requirements

4. Data Security

We implement appropriate technical and organizational security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. While we strive to protect your data, no method of electronic storage or transmission over the internet is completely secure.

5. Information Sharing

SoftBillsHub does not sell, rent, or trade personal information to third parties.

We may share information with:

• Payment processors and financial service providers
• Service providers necessary for service delivery
• Government agencies or regulatory authorities when required by law
• Fraud prevention and security partners when necessary

6. Cookies and Analytics

We may use cookies, analytics tools, and similar technologies to improve website functionality, enhance security, remember user preferences, and analyze platform performance.

7. Data Retention

We retain personal information only for as long as necessary to provide our services, comply with legal obligations, resolve disputes, prevent fraud, and enforce our agreements.

8. Account Deletion

Users may delete their accounts directly within the mobile application or request account deletion through our support channels.

Upon account deletion:

• Personal account information will be removed from active systems.
• Certain transaction records may be retained where required by law, regulatory obligations, accounting requirements, fraud prevention, or dispute resolution purposes.

9. Children's Privacy

Our services are intended for individuals who are at least 18 years old. We do not knowingly collect personal information from children under the age of 18.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date. Continued use of our services after changes are posted constitutes acceptance of the revised Privacy Policy.

11. Contact Us

If you have any questions regarding this Privacy Policy or your personal information, please contact us through our contact page.