You have full control over your account and data. Follow the steps below to permanently delete your account from Soft Bills Hub.
At SoftBillsHub, we respect your right to privacy and data control. If you decide to delete your account, you can do so directly from the app at any time. The process is instant — your personal data is removed from our active systems immediately once deletion is confirmed.
Please read through this page carefully before proceeding, especially the section on what data may be retained for legal and financial compliance.
You can delete your account directly from the Soft Bills Hub mobile app in just a few steps. No need to contact support — it's built right into your settings.
Here is a clear breakdown of what happens to your data when you delete your account:
| Data Type | Action | Notes |
|---|---|---|
| Full Name & Email | Deleted Instantly | Removed from active systems immediately |
| Phone Number | Deleted Instantly | Removed from active systems immediately |
| Login Credentials | Deleted Instantly | Account access is revoked permanently |
| Wallet Balance | Deleted Instantly | Any remaining balance is forfeited upon deletion |
| Profile Information | Deleted Instantly | All profile data removed from our servers |
| Transaction Records | May Be Retained | Retained only where required by Nigerian financial regulations, tax laws, fraud prevention, or dispute resolution |
Please Note: Account deletion is permanent and cannot be reversed. Your wallet balance, order history, and all account data will be lost. Make sure you have settled any pending transactions before deleting your account.
If you are unable to delete your account from the app, or you have questions about your data, our support team is happy to assist you.
Message us